The clerk also didn’t scan my app OR EVEN LOOK AT IT to make sure they were my bags. The door was propped open with nobody around to monitor who was going back there. When I returned to pick up my bags, a different clerk greeted me and told me I could go grab them. I still wasn’t convinced, but I had nowhere else to leave my bags so I just hoped for the best. I asked the clerk if he was sure my bags would be secure, to which he responded that the door would be closed and locked the whole time. I showed up to the location I booked and was brought to their back storage room where the door was wide open to the rest of the store.

Like many reviews have said, this app is a great idea but terribly executed. But it was a terrible experience and the customer service was just mind-blowingly bad. The guy there was rude, and it was two blocks and across the street from the address listed in the booking.

The agent finally asked what email the reservation was under but by then I’d finally found the place. I finally found it using the map the first guy had drawn and by just going into several stores nearby. The “support” agent typed “did you call” and “did you email” and when I explained that I called but it hadn’t helped they just said “email them.” I had now been dragging the bag around in the heat for over 20 minutes and didn’t think an email would help me quickly enough. It was hot and I was in the middle of the Times Square district so I thought it would be easier and faster to use the customer support chat to say the address was wrong and I couldn’t find the place. I tried calling the location and had a similar issue. The person at the address listed was clearly used to it and tried to give directions but there was a language barrier. But when I tried to use it this past weekend in New York, the address I was given was completely wrong. It gets two stars because my bags were safely stored for a few hours, and when my friend and I used it a couple weeks ago all went smoothly.

For iphone download Bite the Bullet